Update November 15, 2024. Due to the current Canada Post disruption, order delivery may be delayed, or in certain areas, such as rural locations, not available at this time. We apologize for any inconvenience this may cause.
Accessibility
MTD Products Limited is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. We strive to meet the needs of our employees and customers with disabilities and work hard to remove and prevent barriers to accessibility.
MTD Products is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA and complying with the Accessibility for Ontarians with Disabilities Act (AODA) Standards for Accessible Design, and other applicable regulations.
To comply with these standards, we have created various policies and plans to ensure we are providing the best experience for all our employees and customers.
Our policies include but are not limited to:
- Training all employees of AODA’s standards including those specific standards for Customer Service.
- Providing accessible physical areas to individuals with disabilities.
- Our approach to responding to feedback and requests.
- Making employment accessible to employees and future employees.
- Allowing various accommodations such as service animals, support persons, or assistive devices at our location.
MTD Products also provides training to all its employees, volunteers, or persons who participate in developing its policies and all other persons who provide goods, services or facilities on behalf of MTD Products.
If you would like additional information, please contact our Human Resources department at 519-579-5500. This policy is available in alternate formats upon request.
Feedback and Questions
Persons who wish to provide feedback on the way that we provide goods and services to people with disabilities can provide feedback by communication with us in a manner they deem most convenient to them including in writing, by email or another method.
If a person submits a concern and provides contact information, we will follow up with them in a timely manner to address the feedback.
Feedback may be provided:
By Telephone:
Toll Free: 1 800 567 6775
By Fax:
Fax: (519) 579-1134
By Email:
Email: switchboard@mtdproducts.com