Update November 15, 2024. Due to the current Canada Post disruption, order delivery may be delayed, or in certain areas, such as rural locations, not available at this time. We apologize for any inconvenience this may cause.
How to find your model number
Locating Your Model Number
The product's model number is essential to finding correct genuine factory replacement part numbers for your Troy-Bilt® outdoor power equipment. The Model number is eleven characters long and is printed on the left side of the Product Identification Label. Characters can include numbers, letters or hyphens.
Where is the Product Identification Label?
The location of the Product Identification Label varies by product type.
Push Mowers (Walk-Behind and Self-Propelled)
Rear left side of the product's cutting deck. Model number will begin with 11 or 12.
Riding Mowers (Lawn Tractors, Garden Tractors and RZT)
The underside of the seat pan. Model number will begin with 13, 14 or 17.
Garden Tillers (Rototillers)
Surface of the tine housing. Model number will begin with 21.
Two- and Three-Stage Snow Blowers (Snow Throwers)
Rear of the frame cover, between the wheels. Model number will begin with 31.
Single-Stage Snow Blowers (Snow Throwers)
Right side of the frame. Model number will begin with 31.
Weed Whackers (String Trimmers, Whipper-Snippers)
Left or right side of the starter housing. Model number will begin with 41 or 42.
Chipper-Shredder-Vacuum
Found on the rear frame of the unit. Model number will begin with 24
Leaf Blowers
Near the starter rope housing. Model number will begin with 41 or 42.
Edgers
Located on the rear frame of the unit. Model number will begin with 25.
Cultivators
Located on the engine housing. Model number will begin with 21
Chippers Shredders
Located on the frame, below the chute. Model number will begin with 24.
Trimmer-Plus Attachments
Located on the shaft of the unit. Model number will begin with 41.
How do I determine my product model number and/or serial number if the tag is missing or illegible?
If a product identification tag has been rendered illegible, or the numbers are not valid within our online support systems, it will be necessary to call in and speak directly with a Technical Support Agent for assistance in properly identifying these products.
Our Technical Support Department staff may be reached at 1-800-668-1238, Monday to Friday from 8:00 a.m. to 5:00 p.m. EST. The technicians there will ask you a number of questions while researching our historical manufacturing archives in an effort to determine the model number and manufacturing data of the product. This research can often be a daunting task and may even involve submission of photographs or measurement of particular parts that will identify a production series.
We cannot complete this identification process over the Internet because of its complex nature and the need for direct conversation while researching.
Once the model number and manufacturing data are properly identified, we suggest writing the number in the Owner's Manual so it is readily available. You could also write it on the product with an indelible marker or an engraving tool.